Canopy Los Cañones & Hot Springs

• Comfortable clothes
• Closed-toe hiking shoes or sturdy sneakers
• Rain jacket or poncho (weather can change quickly)
• Sunscreen & insect repellent
• Hat & sunglasses
• Reusable water bottle
• Camera or phone for photos
• Small backpack for your belongings

• Price: Price is per person.
• Sales Tax: A 13% sales tax will be added upon booking.
• Booking Confirmation: Confirmation will be received at the time of booking.
• Tour Availability: All tours are subject to availability.
• Children: Children must be accompanied by an adult.
• Minimum Booking Requirement: A minimum of two (2) people per booking is required.
• Transportation: Transportation from most hotels is included in the price. However, if your hotel is located far from downtown La Fortuna or the route to Arenal Volcano, extra pick-up fees may be charged. Please confirm this during booking.
• Departure Times: Departure times are approximate. The precise pick-up time will be provided on your travel voucher.

• Cancellation Requests: If you need to cancel your reservation for any reason, kindly send an email to info@toursinarenal.com at least 24 hours prior to your service. You will receive a full refund, except for the 5% credit card fees.
• Holiday Cancellation Requests: For cancellations during the busy holiday peak season (December 20th to January 4th), please send a written email to info@toursinarenal.com at least 72 hours before your scheduled service. You will receive a full refund, minus a 5% credit card fee.
• Company Cancellations: We reserve the right to cancel a trip due to unfavorable conditions. A full refund will be given if, on rare occasions, no tour is run.
• No-Show Policy: The customer must be at the agreed-upon time and place. The guide will wait a maximum of 5 minutes. In the case of a no-show, the reservation will be charged 100%.
• Unused Portions: Once travel begins, unused portions of the service will not be eligible for refunds.

For our own safety we can not accept your booking if:

1. Cardiac problems
2. Physical limitations
3. Pregnancy
4. Back problems
5. No drugs
6. No alcohol

• Currency: Payments will be processed in US dollars.
• Payment Process: Your credit card will be charged using a secure payment link once the service is confirmed.
• Booking Confirmation: Prices, transportation, attractions, services, and travel dates are not confirmed until we receive the required payment.